International DFS has packaged its experience in the payments market into a series of capacity building seminars and workshops, as well as structured training sessions designed to meet the requirements of a wide range of needs. Training courses can be tailored to the requirements of specific audiences from new joiners, senior executives, and subject matter experts. We collaborate with industry doyens and experts to deliver such trainings to ensure that our clients get to hear from people with direct experience of working on these issues.
This provides an introduction to the payments market across all payment types: cards, cash, credit transfers, direct debits and alternative payments. The course reviews the key aspects of transaction processing end to end, commercial flows, and areas of risk/fraud. This is suited to those who have just joined a payments business, or those organisation looking to participate in the payments market for the first time.
There have been significant changes in recent years to the process of becoming a member of international card schemes (EMV) and domestic credit transfer schemes (e.g. FPS) as a result of the introduction of recent regulations and directives in the payments industry. Hence, card schemes have also changed their approach to scheme membership via new structures such as Payment Facilitators. Key learning in this training will cover:
- Acquiring – a complex business and this course is designed to provide a detailed view of the key elements of the merchant offer. The training highlights areas such as sales, use of sales partners and ISOs, marketing, risk management, pricing, terminal distribution and installation, scheme compliance, customer support, operations and IT.
- Issuing – an in-depth end to end review of the process signing up for and using a card. An overview of the technical, commercial and operational skills and processes required to run an issuing operation are covered in this training.
Managing the underlying account within both issuing and acquiring processing is an evolving business with a range of challenges from compliance to margin compression. This course is designed to provide an overview of the capabilities required to deliver processing services, choices for customers in selecting a card processor, options for managed services, and developments in the processing landscape
The European Commission and domestic regulators have been highly interventionist in the payments market with initiatives such as the Interchange Fee Regulation, eMoney Directive, the Payment Services Directives and the Anti-Money Laundering Directives. This constantly evolving landscape needs to be understood in detail in order to appreciate the business and legal impacts on current and planned payment propositions.
Risk & Fraud
Understanding the role of risk and fraud in payments is an increasingly important aspect as pure technical transmission services commoditise. Both risk and fraud affect all aspects of the provision of payment services from sales and pricing through to compliance, operations and IT).